computer repair important

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Subject: Computer repair
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>
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> > I don't know how they wrote this with a straight face...
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> > This apparently was a real memo sent out by a
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> > computer company to its employees in all
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> > seriousness. It went to all field engineers about a
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> > computer peripheral problem. The author of this
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> > memo was quite genuine.
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> > The engineers rolled on the floor!
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> > Especially note the last couple of sentences.
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> > =================================================================
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> > If a mouse fails to operate or should it perform
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> > erratically, it may need a ball replacement. Mouse
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> > balls are now available as FRU (Field
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> > Replacement Units).
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> > Because of the delicate nature of this procedure,
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> > replacement of mouse balls should only be
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> > attempted by properly trained personnel.
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> > Before proceeding, determine the type of mouse
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> > balls by examining the underside of the mouse.
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> > Domestic balls will be larger and harder than
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> > foreign balls. Ball removal procedures differ
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> > depending upon the manufacturer of the mouse.
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> > Foreign balls can be replaced using the pop off method.
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> > Domestic balls are replaced by using the twist off method.
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> > Mouse balls are not usually static sensitive.
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> > However, excessive handling can result in
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> > sudden discharge. Upon completion of ball
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> > replacement, the mouse may be used immediately.
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> > It is recommended that each person have a pair
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> > of spare balls for maintaining optimum customer satisfaction.
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> > Any customer missing his balls should contact
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> > the local personnel in charge of removing and
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> > replacing these necessary items.
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> > Please keep in mind that a customer without
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> > properly working balls is an unhappy customer
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> > SO UNLESS YOUR MOUSE IS WITHOUT BALL KEEP THIS IN MIND
>
 
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