06-26-2020, 02:01 PM #1
Shipping issues and delays - Update June 26th
Covid-19 crisis has indeed slowed down severely many of our shipping routes, however we now operate normally again from 9 out of our current 11 active Warehouses.
Since 2008 we do RESHIP / REFUND automatically, no questions asked, if package is not delivered after 30 days since origin dispatch date. However, we have temporarily increased that limit time to 60 days, given the fact that we have never witnessed so many cases of 6-8 weeks deliveries.
All delayed orders receive bonuses as store credit.
We encourage every customer to contact our customer service prior to ordering and ask about best options to your location.
Steroidify is the same company we were in 2008. Customers don't lose money with us, never have, never will.
We truly hope these unusual times are over soon and everything gets back to normal.
From the Steroidify team.
06-26-2020, 09:44 PM #2
What exactly is the issue if you dont mind my asking? I havent noticed any difference in shipping time in route to destination but i guess werr talking apple's and oranges here between our store and you guys.
Anyhow im just curious to know if its from understaffing at carrier due to call out sick employees or something
06-28-2020, 12:44 PM #3
Quarantine laws change by country and by week. Some countries were only allowing cargo planes to take off once or twice a month. Also, tracking numbers are not being updated properly, we don't know exactly why.
Mail distribution within the US has also been quite chaotic since the crisis started. We're seeing packages traveling thru several parts of the country, like east coast to west coast and back to eastern area to be delivered after 3 or 4 weeks after arriving in the country. We've never seen behavior like this in 12 years in business.
And I do not work directly with shipments. Our customer service guys were mentioning other strange stuff that I don't exactly recall right now.