Skip here giving MAD PROPS where deserved....

I gotta give you a quick situation that I have had to deal with the past week or so.

I was using a synthetek product and was scheduled to complete the use of it about a week after my first show, which would be perfect because I have another show only 2 weeks after the first one.

However, I dropped the some-bitch and it broke all over the floor.

I figured I was screwed as there was no way for me to get another bottle in such a short amount of time as synthetek doesn't offer a variety of delivery options. Though they are very timely in their delivery, it is by regular mail so it takes about a week after the order has been processed so about 2 weeks on average to receive your order. Under normal circumstances, this is pretty good turn around time.

I emailed the sales department and simply explained my situation late last night. This morning, I awoke to a reply stating that they would get me my product, under the circumstances, with whatever delivery option I needed - be it next day air, 2nd, 3rd day or priority withOUT charging me for this.

I felt the need to pass this on as it is rare that customer service for any business these days, gives a shit at all about their clients or customers. These guys went out of their way to help me out and have made a customer for some time to come.

Their products are top notch and their customer service is in a league of it's own.

Big props to the guys at synthetek.

Skip

hey Skip, have you ever used there syntheselen (metabolic stimulator)? If yes, how did you take it.

yeah, what is the stuff?

I have not used that particular product yet. I tend to shy away from the thermogenic stuff as I never have had a very difficult time cutting up as long as I am consistent and put the time and focus into it (which is not to say that anyone else doesn't do this).

I do have 3 bottles of the vasodilator that I plan to use for my 2 shows, though. I am curious as to how well they are going to work. I will most certainly report fully in my journal as to their effectiveness, though.

Skip

Oh, and I just received email confirmation that my order has been billed and shipped and will be arriving TOMORROW.

I can't say enough about these guys. They went out of their way to help me out and to be honest, I almost didn't even bother asking them for help as I figured they wouldn't do a damn thing.

I am glad I was wrong.

Skip

this is great news to hear about a company ! glad for you and good luck on the shows !