That is all I am saying, Got an e-mail from Tom, sorry bro missing items will be sent immediately, I have never heard from chem, heard that this Tom is running the show now maybe I am wrong, who knows just have been hearing bad things lately and haven't been too impressed with service. With all of the other places to order I would think you would try to make your site the best and wow them with customer service. Most place offer something as a (hey we screwed up, for the inconvenience take this for free as our apology) but no such offer has been made, that is just poor service, You need to outshine the other guys in any business and these guys aren't doing that!